Refund Policy

Effective Date: January 1, 2025
Last Updated: May 26, 2026

MED PREPS LLC (“Company,” “we,” “us,” or “our”) operates the NRCME Prep website at nrcmeprep.com. This Refund Policy describes the terms and conditions under which refunds may be issued for purchases made through the Service.

By making a purchase, you acknowledge that you have read and agree to this Refund Policy. This policy is incorporated into and subject to our Terms of Service.

This policy applies to purchases made through nrcmeprep.com. Purchases made through the Apple App Store are subject to Apple’s refund process. To request a refund for an in-app purchase, please contact Apple Support directly.

Try Before You Buy

We offer a free practice test that includes questions from all 14 FMCSA exam categories with full answer explanations. This free practice test uses the same question format, difficulty level, and explanation depth as our paid question bank. We strongly encourage all prospective customers to complete the free practice test before purchasing to ensure the Service meets their expectations.

Refund Eligibility by Tier

MED PREPS LLC offers three access tiers for web purchases. Refund eligibility depends on which tier you purchased.

48-Hour Access: Final Sale

The 48-Hour Access tier is a final-sale product. Because the access period is shorter than any reasonable evaluation window, no refunds, credits, exchanges, or transfers will be issued for this tier under any circumstances.

30-Day Access: Final Sale

The 30-Day Access tier is a final-sale product. No refunds, credits, exchanges, or transfers will be issued for this tier under any circumstances.

Unlimited Access: 7-Day Refund Window

If you purchased Unlimited Access and are not satisfied, you may request a full refund within seven (7) calendar days of the original purchase date, provided that all of the following conditions are met:

  • Your refund request is submitted within 7 calendar days of the date your payment was processed.
  • Your account has answered fewer than one hundred and fifty (150) total practice questions across any combination of sources, including full-length practice exams, category review quizzes, quick review quizzes, exam reviews, or any other quiz type within the Service.
  • Your account has not been terminated or suspended for violation of the Terms of Service, including but not limited to account sharing or content redistribution.

If all conditions are met, we will issue a full refund of the purchase price to your original payment method.

After the Refund Window

All Unlimited Access sales are final after seven (7) calendar days from the date of purchase. No refunds, credits, exchanges, or account transfers will be issued after this period, regardless of the reason for the request. This includes, but is not limited to, claims of dissatisfaction, failure to use the Service, failure to pass an examination, or change of mind.

How to Request a Refund

To request a refund, you must contact us through our contact page and provide the following information:

  1. The email address associated with your NRCME Prep account
  2. The approximate date of your purchase
  3. The reason for your refund request

Refund requests submitted through any channel other than the contact page (including social media, third-party review sites, or comments) will not be processed. Please use the official contact form to ensure your request is received and documented.

Processing Time

We review and process all eligible refund requests within fourteen (14) business days of receipt. Business days are Monday through Friday, excluding U.S. federal holidays.

Once a refund is approved and processed, it may take an additional 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer. MED PREPS LLC is not responsible for delays caused by your financial institution.

Upon refund approval, your access to paid content will be revoked immediately.

Refund Exceptions

Refunds will not be issued under any of the following circumstances:

  • The purchase was 48-Hour Access or 30-Day Access (these tiers are final sale).
  • The Unlimited Access refund request was submitted more than 7 calendar days after the purchase date.
  • The account has been used to answer one hundred and fifty (150) or more total practice questions across any combination of sources.
  • The account has been terminated for violating the Terms of Service.
  • The purchase was made using a stolen, unauthorized, or fraudulent payment method.
  • The user initiated a chargeback or payment dispute with their bank or card issuer. If a chargeback is filed, the refund request is void, and we will respond to the dispute through the appropriate financial channels.

MED PREPS LLC reserves the right to issue refunds at its sole discretion under exceptional circumstances, including documented service outages or processing errors that prevented access to the Service.

Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us directly before filing a chargeback or dispute with your bank. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may result in permanent termination of your account and forfeiture of any future refund eligibility. MED PREPS LLC reserves the right to dispute any chargeback that we believe to be unwarranted.

Modifications to This Policy

MED PREPS LLC reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated “Last Updated” date. The Refund Policy in effect at the time of your purchase will govern your refund eligibility.

Contact

If you have questions about this Refund Policy, please contact us before making your purchase. We are happy to answer any questions about the Service, its content, or its suitability for your needs.

MED PREPS LLC
Website: nrcmeprep.com